Terms of service

Terms of Service

OVERVIEW

This website is operated by SunTouch Jewelry.

Throughout the Site, the terms “we”, “us”, and “our” refer to SunTouch Jewelry.

SunTouch Jewelry offers this website, including all information, tools, products, and services available from this Site to you, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein.

These Terms apply to all users of the Site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website.

If you do not agree to these Terms, you should not access the Site or use our Services.

Our store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to sell our products and Services.

SECTION 1 – ONLINE STORE TERMS

By using this Site, you represent that you are at least the age of majority in your province, state, or jurisdiction of residence, or that you have the necessary consent to use the Site.

You may not use our products or Services for any illegal or unauthorized purpose.

You must not violate applicable laws, including intellectual property laws, while using the Service.

You must not transmit viruses, malware, malicious code, or other harmful material.

A violation of these Terms may result in termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone where permitted by law.

You understand that information you submit, other than payment card information, may be transmitted across various networks and adapted to technical requirements.

Payment information is encrypted during transmission through applicable payment systems.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure information available on the Site is accurate.

However, information on the Site may occasionally contain errors, omissions, or outdated information.

Information provided on the Site is intended for general informational purposes and should not be relied upon where more complete or current information is reasonably required.

We reserve the right to modify Site content at any time.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices may change without notice.

We reserve the right to modify or discontinue products, Services, features, or Site content at any time, subject to applicable law.

We are not responsible for price changes, product discontinuation, or Service modifications except where applicable law requires otherwise.

SECTION 5 – PRODUCTS AND SERVICES

Certain products may be available exclusively online.

Product quantities may be limited and products may be subject to our Return and Refund Policy:

https://suntouchjewelry.com/policies/refund-policy

We make reasonable efforts to display product colours, finishes, materials, proportions, and images accurately.

However, colours and appearance may vary depending on lighting, photography, device displays, and the handcrafted nature of certain products.

Because many SunTouch Jewelry pieces are handcrafted, minor differences between individual items may naturally occur.

Such variations may include subtle differences in texture, form, stone appearance, pearl shape, surface finish, or other handmade characteristics.

We reserve the right to limit the sale of products or Services by person, geographic region, jurisdiction, quantity, or other reasonable criteria where permitted by law.

We may discontinue products at any time.

Custom and personalized jewelry may be subject to additional conditions communicated during the custom design process.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel an order where reasonably necessary.

This may include orders that appear fraudulent, contain incorrect information, involve pricing errors, or violate these Terms.

If we modify or cancel an order after it has been placed, we may attempt to notify you using the email address or phone number provided with the order.

You agree to provide accurate, complete, and current billing, shipping, payment, and contact information.

You agree to promptly update information where necessary so we can process transactions and contact you regarding your order.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, apps, integrations, or services.

We do not necessarily control or monitor all third-party tools.

Your use of third-party tools may also be subject to the third party’s own terms and policies.

Any use of optional third-party tools is at your own discretion.

SECTION 8 – THIRD-PARTY LINKS

The Site may include links to third-party websites or services.

We are not responsible for the content, accuracy, security, policies, products, or practices of third-party websites.

You should review applicable third-party terms and policies before entering into transactions with third parties.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you send us feedback, ideas, suggestions, reviews, photographs, or other materials, you represent that you have the right to provide those materials.

You must not submit content that is unlawful, abusive, defamatory, fraudulent, infringing, obscene, or otherwise harmful.

You must not use false contact information, impersonate another person, or mislead us regarding the origin of any submission.

We may remove or moderate content where reasonably necessary.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the Site is governed by our Privacy Policy:

https://suntouchjewelry.com/policies/privacy-policy

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

The Site may occasionally contain typographical errors, inaccuracies, or omissions relating to:

- Product descriptions
- Availability
- Pricing
- Promotions
- Shipping
- Processing times
- Product specifications

We reserve the right to correct errors and update information where necessary.

Where an error materially affects an order you have already placed, we will take reasonable steps to contact you.

SECTION 12 – PROHIBITED USES

You may not use the Site or its content:

- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To harass, abuse, discriminate against, or harm another person
- To submit false or misleading information
- To upload malicious code
- To collect personal information without authorization
- To spam, phish, scrape, crawl, or interfere with the Site in an abusive manner
- To bypass Site security features
- For fraudulent activity

We reserve the right to terminate access where these restrictions are violated.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We aim to provide a reliable and secure Service, but we cannot guarantee that the Site will always be uninterrupted or error-free.

Except where prohibited by applicable law, the Site and Services are provided on an “as available” basis.

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable consumer protection laws.

To the maximum extent permitted by applicable law, SunTouch Jewelry and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Site or Services.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless SunTouch Jewelry and its affiliates, owners, employees, contractors, service providers, and representatives from claims resulting from your violation of these Terms, misuse of the Site, or violation of another party’s rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will remain valid.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using the Services at any time.

We may suspend or terminate access to the Site where we reasonably believe these Terms have been violated.

Obligations and liabilities incurred before termination may survive termination where applicable.

SECTION 17 – ENTIRE AGREEMENT

These Terms and the policies referenced on our Site constitute the agreement between you and SunTouch Jewelry regarding your use of the Site and Services.

Any ambiguity in these Terms will not automatically be interpreted against either party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services are governed by the applicable laws of Canada and the Province of British Columbia, without limiting any mandatory consumer rights that apply in your jurisdiction.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms from time to time.

The current version will be posted on this page.

Your continued use of the Site after changes become effective constitutes acceptance of the updated Terms, except where applicable law requires additional notice or consent.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms should be sent to:

SunTouch Jewelry

736 Granville St, Unit 716
Vancouver, BC V6Z 1E4
Canada

Phone:
(604) 283-2884

Email:
info@suntouchjewelry.com

Website:
https://suntouchjewelry.com/

Contact page:
https://suntouchjewelry.com/pages/contact-us

Return and Refund Policy:
https://suntouchjewelry.com/policies/refund-policy

Privacy Policy:
https://suntouchjewelry.com/policies/privacy-policy

Shipping Policy:
https://suntouchjewelry.com/policies/shipping-policy