Returns & Exchanges
We want you to feel confident in your SunTouch Jewelry purchase. Eligible items may be returned or exchanged within 14 days of delivery.
Eligibility
- Items must be unworn, unused, and returned in their original packaging.
- Proof of purchase is required.
- Custom, personalized, engraved, and final-sale items cannot be returned unless they arrive damaged or defective.
- For hygiene reasons, earrings can only be returned if they are unworn and in their original sealed packaging.
How to start a return
Contact us within 14 days of delivery through our Contact page and include your order number and the reason for the request. Please wait for return instructions before shipping an item back.
Return shipping
Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service. Original shipping charges are non-refundable.
Refunds
Once your return is received and inspected, we will notify you. Approved refunds are issued to the original payment method. Processing times can vary by bank or payment provider.
Damaged or incorrect items
Please contact us promptly after delivery and include clear photos so we can review the issue and make it right.