Refund policy

Return and Refund Policy

At SunTouch Jewelry, we want you to be completely satisfied with your purchase.

Returns and Exchanges

Eligible items may be returned or exchanged within 14 days of receiving your order.

To request a return or exchange, please contact us within this 14-day period at:

Email: info@suntouchjewelry.com
Phone: (604) 283-2884

Once your return request is approved, we will provide you with the appropriate return instructions. Where applicable, a prepaid return shipping label may be provided.

Items must be returned in their original condition, unworn, unused, and with any original packaging included.

Final Sale Items

Sale items and custom or personalized pieces are considered final sale and are not eligible for return or exchange unless they arrive damaged or defective.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Please note that return shipping and processing may take approximately 2–4 weeks depending on the destination and shipping carrier.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at info@suntouchjewelry.com and include your order number and photographs of the issue.

We will review the situation and work with you to resolve it.

Resizing

We offer resizing services for certain jewelry items.

Please contact us at info@suntouchjewelry.com to confirm whether your piece can be resized and whether any fees may apply.

Some designs and materials may not be suitable for resizing.

Contact

SunTouch Jewelry
736 Granville St, Unit 716
Vancouver, BC V6Z 1E4
Canada

Phone: (604) 283-2884
Email: info@suntouchjewelry.com

For additional information, please visit:
https://suntouchjewelry.com/pages/returns-exchanges