Shipping policy
Shipping Policy
At SunTouch Jewelry, we aim to provide a clear and reliable shipping experience for every order.
Orders are prepared and shipped from our Vancouver studio.
Processing Times
Standard Orders:
Orders are generally processed within 3–5 business days.
Expedited Orders:
Orders using expedited shipping are generally processed within 1–2 business days.
Engraved and Custom Orders:
Engraved and custom jewelry may require an additional 7–10 business days for processing.
Orders placed during weekends, holidays, or outside our normal processing schedule will begin processing on the next business day.
Shipping Within Canada
Available shipping methods may include:
Free Standard Shipping:
Approximately 5–10 business days.
Standard Ground Shipping:
Approximately 8–10 business days.
Expedited Shipping:
Approximately 2–5 business days.
Shipping to the United States
Available shipping methods may include:
Free Standard Shipping:
Approximately 5–10 business days.
Standard Ground Shipping:
Approximately 8–10 business days.
Expedited Shipping:
Approximately 3 business days.
International Shipping
Where international shipping is available:
Standard International Shipping:
Delivery may take approximately 6–8 weeks depending on the destination, carrier, customs processing, and other factors outside our control.
Customs, Duties, and Import Fees
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
SunTouch Jewelry is not responsible for customs charges or delays caused by customs authorities.
Shipping and Processing Schedule
Our internal shipping and order-processing schedule is generally Monday to Friday.
Orders placed after processing hours, on weekends, or on holidays will normally begin processing on the next business day.
Please note that our internal shipping schedule is separate from studio consultation or visiting availability.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing tracking information where tracking is available.
Delivery Estimates
Shipping times shown above are estimates rather than guaranteed delivery dates.
Actual delivery times can be affected by:
- Shipping carrier delays
- Weather
- Customs
- Holidays
- Destination
- Remote delivery locations
- Events outside our reasonable control
Delivery Issues
If your order appears delayed, lost, damaged, or has another delivery issue, please contact us and include your order number.
Email:
info@suntouchjewelry.com
Phone:
(604) 283-2884
Returns and Exchanges
For information regarding returns and exchanges, please visit:
https://suntouchjewelry.com/pages/returns-exchanges
Contact Us
SunTouch Jewelry
736 Granville St, Unit 716
Vancouver, BC V6Z 1E4
Canada
Phone: +1 236 335 6873
Email: info@suntouchjewelry.com
Contact page:
https://suntouchjewelry.com/pages/contact-us