Privacy policy
Privacy Policy
Last updated: September 16, 2026
This Privacy Policy describes how SunTouch Jewelry ("SunTouch Jewelry", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from suntouchjewelry.com (the "Site"), or otherwise communicate with us regarding the Site and our services (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we update this Privacy Policy, we may revise the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we may collect personal information from a variety of sources depending on how you interact with us.
We may use the information we collect to:
- Process and fulfill orders
- Provide customer support
- Communicate with you
- Manage returns and exchanges
- Improve our Site and Services
- Prevent fraud and protect our business
- Provide marketing or promotional communications where permitted
- Comply with applicable legal obligations
Personal Information We Collect
Information You Provide Directly
Information you provide directly to us may include:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order and payment-related information
- Account information
- Information you provide when contacting customer support
- Information you provide when requesting custom jewelry or consultations
Usage Information
We may automatically collect information about your interaction with the Site, including:
- Device information
- Browser information
- IP address
- Network information
- Pages viewed
- Interactions with the Site
- Cookie and similar technology data
Information From Third Parties
We may receive information from third-party service providers and partners that help us operate our business.
These may include:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Analytics providers
- Advertising and marketing platforms
- Customer support tools
Payment information is processed by our payment service providers. We do not independently store complete payment card information.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the products and Services you request, including:
- Processing payments
- Fulfilling and shipping orders
- Sending order notifications
- Managing returns and exchanges
- Managing customer accounts
- Responding to inquiries
- Providing custom jewelry consultations and related services
Marketing and Advertising
Where permitted by law, we may use your personal information to send marketing and promotional communications or to provide more relevant advertising.
You may opt out of promotional email communications at any time using the unsubscribe link included in our emails.
Security and Fraud Prevention
We may use personal information to detect, investigate, or prevent fraudulent, illegal, or malicious activity and to protect our Site, customers, and business.
Cookies
Like many websites, we use cookies and similar technologies to operate and improve our Site.
Cookies may be used to:
- Remember preferences
- Operate shopping and checkout functions
- Understand website usage
- Measure marketing performance
- Improve customer experience
- Provide relevant advertising
You may be able to manage cookies through your browser settings or through privacy controls made available on our Site.
Please note that blocking certain cookies may affect Site functionality.
How We Disclose Personal Information
We may disclose personal information to third parties where necessary to operate our business, including:
- Shopify and ecommerce service providers
- Payment processors
- Shipping and fulfillment providers
- IT and hosting providers
- Analytics providers
- Customer support providers
- Marketing and advertising partners
- Professional advisers
- Government authorities where legally required
We may also disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals.
Third-Party Websites and Links
Our Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, accuracy, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us.
Security and Retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage is completely secure.
We retain personal information for as long as reasonably necessary to:
- Provide our Services
- Maintain business records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your data is used
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Request portability of certain information
- Appeal certain privacy decisions where applicable
These rights may be subject to legal limitations and exceptions.
To exercise a privacy right, please contact us using the contact information below.
We may need to verify your identity before processing certain requests.
International Users
Your personal information may be processed or stored outside the country in which you live.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right, please contact:
SunTouch Jewelry
736 Granville St, Unit 716
Vancouver, BC V6Z 1E4
Canada
Phone: (604) 283-2884
Email: info@suntouchjewelry.com
Website:
https://suntouchjewelry.com/