Customer Service
At SunTouch Jewelry, we are committed to providing thoughtful customer service. Whether you need assistance with an order, have questions about our jewelry, or need help with a return or exchange, our team is here to help.
Contact Us
Email: info@suntouchjewelry.com
Phone: +1 604 283 2884
Order Assistance
If you need help with your order, including tracking your shipment, making changes, or cancelling an order, contact us and include your order number for faster assistance.
Returns and Exchanges
Eligible items may be returned or exchanged within 14 days of delivery. Return shipping costs are the customer's responsibility unless an item arrived damaged, defective, or incorrect. For eligibility, exclusions, and instructions, please see our Returns & Exchanges page.
Resizing Service
We offer resizing services for certain jewelry items. To inquire about resizing, email us at info@suntouchjewelry.com. Some items cannot be resized.
Product Warranty
Our jewelry comes with a 1-year warranty covering manufacturing defects and workmanship issues. Gold-plated pieces also have a 2-year re-plating warranty. For full terms, please see our Warranty page.
Materials & Care
For care guidance for sterling silver, gold-plated jewelry, solid gold, and freshwater pearls, visit our Materials & Care Guide.
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